Firstly, I would like to thank you for the successful conclusion of the relationship we have built up since the beginning of the year. While it has been a long journey, it has given Nicky and I plenty of opportunity to evaluate the quality of the service you have provided and we commend you on the level of professionalism you have displayed throughout the journey. I highlight the various steps in the journey:
-Onboarding us as potential clients- you established all our requirements and provided meaningful input in terms of an appropriate pricing for our rental.
-Feedback during the search for a tenant- you continuously kept us up to date with detailed input as to the search efforts to find an appropriate tenant including the kinds of institutions you were tapping into.
-Finding the tenant- when you found our prospective tenant you did a detailed financial background check on them which indicated they were more than financially secure to meet their obligations. As they needed to sell their house before signing a lease you introduced an innovative solution to provide them with an option to let upon the payment of an amount (option premium) that would be forfeited if they did not enter into a lease after the three month option period. This gave both the prospective tenant and ourselves the comfort that, from their side they had time to sell their house, and from our side we had the comfort that if they did not enter into a lease we would be compensated for the loss of rental by receiving the option premium. This option arrangement was set out in a professionally drawn up agreement.
-Tenant signing the lease- Just ahead of the expiry of the option period the prospective tenant advised that even though they had not sold their house, they wanted to enter into a lease agreement. The lease agreement has been evidenced in another very professionally drawn up document, which has been signed by all the parties. You have also arranged for a unique, in my experience, inventory to evidence the contents of the apartment.
So, in conclusion, we have been more than happy with the level of communication and service you have provided and would be very happy to recommend you to other people.